About ANIXE Hellas
We were "born" in 2014 from one of the biggest touristic group of companies, the FTI GROUP, as an initial step of automating the back-end workflow of the travel industry. We started as Project Beagle and seemed more like a project, providing support on existing applications. Through time, though, we created new goals, have grown rapidly and ended up exceeding our own limits. And now, as ANIXE Hellas we have become a fully functional delivery center combining software engineering, design and support services, building software products that numerous destinations around the globe use.
Our mission is to create a new holistic software product for the travel industry like any other has ever existed before, transforming the personal travel from a fragmented, siloed process to a fully integrated, interactive and intuitive one.
About your Team
You will be part of a Technical Support team that focuses on providing individualized customer-oriented support on various software applications issues (mainly back-office systems) for our clients of the travel industry (tour operators) in multiple destinations across the world. Our team is handling any kind of issue that our end users encounter, from small seemingly insignificant to major complex problems. Our main purpose is for the whole team to work as one power. Our goal is to communicate openly and concisely with our team members and other departments. Sharing workload and tickets during busy periods, suggest improvements to operations processes among other things can describe the way we work.
About your Role
Being a Technical Support Engineer, you will take ownership of the tickets raised by the front-line, ensuring it’s resolved within the department SLA. You will act as an ambassador of the Organization when liaising with customers ensuring a professional attitude is maintained and the Organizations’ values are upheld.
Your day in day out
What you need to have
What is nice to have
What to expect from us?
We'll believe and trust in you and your abilities and teamwork is an unbreakable value for us. You will have the opportunity to work among unique people and create solutions together.
We also offer:
P.S.: Wondering what kind of data we store and what we do with them when you're applying to our job openings?
By submitting your application, you consent to the below statement.
“I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław (Poland) and ANIXE Technology HELLAS Single Member PC, 5 Aggelou, 11527 (Greece).”