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Technical Support Specialist

Technical Support · Athens, Ampelokipoi
Department Technical Support
Employment Type Full Time
Minimum Experience Mid-level

About ANIXE Hellas

We were "born" in 2014 from one of the biggest touristic group of companies, the FTI GROUP, as an initial step of automating the back-end workflow of the travel industry. We started as Project Beagle and seemed more like a project, providing support on existing applications. Through time, though, we created new goals, have grown rapidly and ended up exceeding our own limits. And now, as ANIXE Hellas we have become a fully-functional delivery center combining software engineering, design and support services, building software products that numerous destinations around the globe use.


Our mission is to create a new holistic software product for the travel industry like any other has ever existed before, transforming the personal travel from a fragmented, siloed process to a fully integrated, interactive and intuitive one.


About your Team

You will be part of a Technical Support team that focuses on providing individualized customer-oriented support on various software applications issues (mainly back-office systems) for the tourism industry in multiple destinations across the world. Our team is handling any kind of issue that our end users encounter, from small seemingly insignificant to major complex problems.   


About your Role

Being a Technical Support Specialist, you will have to be a problem solver focusing on delivering high-volume customer-oriented approach and more specifically:

  • Analyzing and Resolving day to day enquiries (e.g. system performance, customized reports, database modifications, etc.) acquired from clients via email or ticketing tool in order to provide the best possible solution
  • Communicating with clients on a daily basis in a patient and persistence way
  • Creating automated solutions wherever possible
  • Constantly learning and adjusting to dynamic changes dependent on technology development and knowledge sharing within and outside of the team
  • Manually testing the provided solutions
  • Collaborating heavily with other team members, solving problems together
  • Participating in on-calls


What you need to have

  • 1 year of relevant working experience
  • Good knowledge of SQL and XML
  • Exposure to C# or any OOP language
  • Analytical thinking and problem-solving mindset
  • Very good communications skills
  • Ambitious, hardworking and enthusiastic attitude
  • Be fluent in English (spoken and written)


What to expect from us?

We'll believe and trust in you and your abilities and teamwork is an unbreakable value for us. You will have the opportunity to work among unique people and create solutions together. 

We also offer:

  • Open and friendly colleagues and a fun environment (you will see a dog wandering around acting as our stress relief)
  • Flexible working hours
  • Relaxed dress code
  • Training according to your needs
  • Very good remuneration package
  • Private Health Insurance


P.S: Wondering what data we store and why when you're applying to our job openings?

You can always check our GDPR-complied Privacy Policy.


By submitting your application, you consent to the below statement.

“I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław (Poland) and ANIXE Technology HELLAS Single Member PC, 115 Kifisias Avenue, Athens 115 24 (Greece).”

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  • Location
    Athens, Ampelokipoi
  • Department
    Technical Support
  • Employment Type
    Full Time
  • Minimum Experience