Junior Client Engagement Manager

OPS · Poland, Wroclaw
Department OPS
Employment Type Full Time
Minimum Experience Entry-level

About your role

As Junior Client Engagement Manager you will be responsible for managing our client lifecycle within ANIXE. You will be responsible for creating and maintaining lasting client relationships by acting as the primary point of contact between the business and clients.  You will ensure that our clients receive proper resources as well as quality service.

About ANIXE 

We are a pure engineering company. Grown on experiences within the world's most demanding industries. Designing safe, stable, high-performance systems to handle thousands of requests per minute – that's our forte! We grow digital commerce. On the market for over 20 years, ANIXE's solid reputation and pioneering technology continue to draw clients from around the world. Our mission is to connect businesses through tech platforms, paving the road for sustained growth.

Your key responsibilities:

  • Handle client queries, support the application configuration, ensuring a smooth implementation and excellent delivery experience to meet and exceed client needs
  • Identify client needs and challenges and translate them into business opportunities
  • Ensure the product correctness and quality
  • Manage client expectations and ensure delivery of client requests in a timely and proactive manner
  • Educate clients on new system functionalities
  • Maintain and develop excellent working relationships with clients 
  • Gather customer feedback and communicate constantly with product teams on areas for improvement and innovation - turning customer requests into product enhancements
  • Provide regular reporting on engagement performance

Our perfect match:

  • 1-2 years of experience in a similar position in an international business environment
  • Ability to communicate fluently in English with peers and stakeholders 
  • Good time and project management skills, combined with a high level of attention to detail
  • Knowledge of web applications’ mechanisms (understanding of booking engines and booking management systems would be ideal)
  • Strong eagerness to learn our domains, products, and solutions from a technical point of view
  • Willingness to collectively solve problems
  • ‘Can-do’ attitude

Will be a plus:

  • Familiarity with Scrum, Kanban, and/or Lean 
  • Experience in the travel industry

What you will learn:

  • Learn how to work with agile Project Management (scrum, Kanban)
  • Be part of the travel industry and have direct impact on our teams and clients

    Sound interesting? Please send us your CV in English :)

    What to expect from us?

    We believe and trust in you and your abilities. Plus, teamwork is an unbreakable value for us.

    You will have the opportunity to work with unique people and create solutions together.

    We also offer:

    • Salary adjusted to your experience and performance results
    • Open and friendly co-workers and homey environment (you will see a dog wandering around acting as our stress relief)
    • Flexible working hours (core hours 10 am - 2 pm CET)
    • Flexible working from home schedule
    • Relaxed dress code
    • Private healthcare, life insurance, and Multisport card

    We kindly inform you that we will contact only chosen candidates within 2 weeks from the application date.

    P.S.: Wondering what kind of data we store and what we do with them when you're applying to our job openings?

    You can always check our GDPR-compliance Privacy Policy.

    By submitting your application, you consent to the below statement.

    “I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław (Poland) and ANIXE Technology HELLAS Single Member PC, 115 Kifisias Avenue, 115 24 (Greece).”

    Thank You

    Your application was submitted successfully.

    • Location
      Poland, Wroclaw
    • Department
    • Employment Type
      Full Time
    • Minimum Experience