Technical Support Team Leader

Technical Support · Wrocław, Wrocław
Department Technical Support
Employment Type Full Time
Minimum Experience Manager/Supervisor
Compensation 12000 - 16000 Gross on employment contract

About ANIXE 

We are a pure engineering company designing safe, stable, high-performing systems that handle thousands of requests per minute – that's our forte!  For over 20 years, ANIXE's solid reputation and pioneering technology continue to draw clients from around the world.

We are looking for a Lead QA/Support Engineer. Our customers are travel companies from the whole globe. We provide the full system for buying, managing, and distributing different types of products - accommodation, transfers, and excursions.

We are looking for a quality engineer, with at least 4 years of professional experience in manual and automated testing, Someone who will step up to a leadership role and will guide the team. On this position, time will be divided into 2 main activities - hand-on work with team members and improving processes.

As a Lead Support:

  • You need to understand the system and the dependencies between components
  • You will be trained in many different areas, including the core functionality of our existing applications – online booking engines, offline price export for client’s product, and E2E process of product distribution
  • You will manage the support team in 2 locations - Wroclaw and Athens
  • You need to understand existing processes and improve them with cooperation with other departments
  • You need to ensure that the working environment for the support team, such as structure, methodologies, collaboration with other teams is set at its best
  • You will implement internal and external SLAs across the whole company
  • You will help the team to improve their technical skills

What we expect is:

  • Technical knowledge in high performing systems
  • Design and write test cases, automate test execution, and report test results to QA, development, and product teams
  • System thinking
  • Experience in API testing
  • Experience in understanding and testing products and platforms as well as their integrations and interactions
  • Experience with bug tracking tools (like Jira)
  • Constant contact with Product Owners and Client Engagement team
  • Analytical and problem-solving skills with an interest in technology
  • Be a fast learner, self-propelled and proactive
  • English level B2 (good in writing)
  • Self-driven, good communication, enthusiastic approach, and can-do attitude

Sound interesting? Please send us your CV in English :)

We offer:

  • Partially remote work possibility
  • Flexible working hours (core hours 10 am - 2 pm)
  • Private healthcare, life insurance, and Multisport card
  • A wide spectrum of tech tools fitted to needs
  • Knowledge sharing activities
  • Team building events
  • Well communicated modern office
  • Individual development path
  • Salary adjusted to your experience and performance results

ANIXE is strongly focused on developing the potential and improving the skills of it's employees, so even if at this stage you fill you may not have it all, you may still be our superhero. Join us if only you believe:
“Heroes are made by the paths they choose, not the powers they are graced with" - Brodi Ashton, Everneath 

We kindly inform you that we will contact only with chosen candidates within 2 weeks from applying date.

P.S: Wondering what data we store and why when you're applying to our job openings?

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I hereby consent to my personal data included in this CV being processed for recruitment purposes by ANIXE Polska sp. z o.o. having its registered seat in Wrocław, at ul. Grabiszyńska 251A, 53-234 Wrocław.

Thank You

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  • Location
    Wrocław, Wrocław
  • Department
    Technical Support
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    12000 - 16000 Gross on employment contract